Privacy Policy

Online India Software Solutions ("we", "our", or "us"), headquartered at Shop Number 4, Kaveri Tower, Diva Shil Rd, Diva, Thane, Maharashtra 400612, operates the website onlineindia.tech and related digital properties.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. By accessing or using our website, you agree to the practices described here.

We collect information in the following ways:

Information you provide directly:

• Name, email address, and phone number when you fill out a contact or enquiry form
• Business name, project details, and any messages you send us
• Payment or billing information when applicable (processed securely via payment gateways)

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent, and interactions on our website
• Device identifiers and approximate geolocation (country/city level)
• Cookie and tracking data (see Section 4)

We use the information we collect to:

• Respond to your enquiries, proposals, and service requests
• Deliver, manage, and improve the software products and services we provide you
• Send project updates, invoices, and relevant service communications
• Analyse website performance and improve user experience
• Comply with applicable legal obligations
• Prevent fraud and ensure the security of our systems

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. The types of cookies we use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics 4 (GA4) helps us understand how visitors interact with our site
• Marketing pixels: Meta Pixel (Facebook) helps us measure ad campaign effectiveness
• Preference cookies: Remember your settings and improve your return visits

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Our analytics tools anonymize IP addresses where possible and do not store personally identifiable information beyond what is described in this policy.

We do not sell or rent your personal data. We may share your information only in these limited circumstances:

• Service providers: Trusted third-party vendors (hosting, email, payment gateways) who process data only on our behalf and under strict confidentiality agreements
• Analytics platforms: Aggregate, anonymized data with Google Analytics and Meta for performance measurement
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets — you will be notified in advance

All third-party service providers are contractually obligated to use your data only for the purposes we specify and to maintain adequate security measures.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Contact form submissions: retained for up to 3 years for business continuity
• Client project data: retained for the duration of our engagement plus 5 years for legal compliance
• Analytics data: retained as per Google Analytics and Meta platform defaults (typically 14–26 months)
• Cookie data: expires as per the individual cookie settings (session to 2 years)

Once retention periods expire, data is securely deleted or anonymized. You may request earlier deletion (see Your Rights below).

Depending on applicable law, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdrawal of consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at info@onlineindia.tech. We will respond within 30 days. There is no charge for reasonable requests.

Our website may contain links to third-party websites, social media platforms, and external resources. These sites have their own privacy policies, and we have no control over their content or data practices.

We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policy of every website you visit. Linking to a third-party site does not imply endorsement by Online India Software Solutions.

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@onlineindia.tech. We will promptly delete such information from our records upon verification.

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted to and from our website
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure, encrypted storage of sensitive data
• Reputable third-party payment processors (we do not store card details)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

For significant changes, we may also notify you directly via email if you are an existing client or have opted into communications.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

• Address: Shop Number 4, Kaveri Tower, Diva Shil Rd, Diva, Thane, Maharashtra 400612, India
• Email: info@onlineindia.tech
• Phone: +91 89766 88672
• WhatsApp: Chat on WhatsApp

We aim to respond to all privacy-related enquiries within 2 business days.