Terms of Service

Welcome to Online India Software Solutions ("Company," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Online India Software Solutions, governing all professional engagements, service agreements, projects, and interactions with our business.

By engaging our services — whether through a discovery call, written quote, signed agreement, payment, or any other formal or informal arrangement — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all services rendered by Online India Software Solutions, including but not limited to custom software development, mobile application development, website design and development, CRM and ERP systems, digital marketing integrations, and any ancillary or consulting services.

These Terms are effective as of May 24, 2026 and supersede all prior agreements, understandings, or representations — whether oral or written — between the parties regarding the subject matter herein.

Online India Software Solutions provides technology and digital solutions to businesses, startups, and individuals across India and internationally. Our core service offerings include:

• Custom Software Development — Bespoke web and desktop applications tailored to specific business workflows, built on modern frameworks and designed for scalability and long-term maintainability.
• Mobile Application Development — Native and cross-platform mobile apps for Android and iOS platforms, including UI/UX design, backend API development, and Play Store / App Store deployment.
• Website Design & Development — Professional websites, landing pages, e-commerce platforms, and corporate web portals with responsive design, SEO-readiness, and performance optimisation.
• CRM & ERP Systems — Custom Customer Relationship Management and Enterprise Resource Planning solutions designed around your unique business processes, integrations, and reporting needs.
• Digital Integrations & APIs — Third-party payment gateways, communication APIs, logistics integrations, and cloud service connections.
• Maintenance & Support — Ongoing technical support, performance monitoring, security patches, and feature enhancements post-deployment.

We reserve the right to decline any project that conflicts with our ethical standards, technical capabilities, legal obligations, or business policies without obligation to provide a reason.

All client engagements follow a structured process to ensure clarity, alignment, and quality outcomes. The standard engagement workflow is as follows:

Step 1 — Discovery Call

We begin with a free discovery call to understand your requirements, business objectives, technical constraints, and expected outcomes. This call is exploratory and does not constitute a commitment from either party.

Step 2 — Written Scope of Work

Following the discovery call, we prepare and share a detailed written Scope of Work (SoW) or proposal document. This document outlines deliverables, features, timelines, and the applicable pricing. Work does not begin until the SoW has been reviewed and confirmed in writing by the client (via email, WhatsApp, or signed document).

Step 3 — Advance Payment

Upon confirmation of the scope, the agreed advance payment (as defined under Payment Terms) must be received before any development work commences. Receipt of payment serves as the formal go-ahead for the project.

Step 4 — Development & Delivery

Work is executed as per the agreed scope, timelines, and milestone plan. Regular updates are provided to the client throughout the development cycle.

Scope Changes

Any change to the agreed scope — including additions, removals, or modifications of features — must be formally requested and confirmed in writing. Scope changes may result in revised timelines and/or additional charges, which will be communicated before implementation. Verbal instructions for changes will not be acted upon.

Our payment structure is designed to be fair, transparent, and aligned with project milestones. The applicable structure depends on the service package selected:

Starter & Business Packages

Enterprise Package

Payment Methods

We accept the following payment methods:

• UPI — direct UPI transfers to our registered business UPI ID
• Bank Transfer (NEFT / RTGS / IMPS) — domestic bank transfers to our business account
• Wire Transfer — for international clients via SWIFT

Invoice & Payment Deadlines

• All invoices are due within 3 business days of issuance unless otherwise agreed in writing.
• If payment is not received within 7 calendar days of the due date, work on the project will be paused until payment is cleared.
• Paused projects will resume within 2 business days of payment confirmation.
• Repeated payment delays may result in project termination at our discretion, with any refunds governed by the Termination section of these Terms.

Online India Software Solutions offers a 100% money-back guarantee under the following conditions:

Eligible Scenarios

• Missed Deadline: We fail to deliver the agreed project or milestone within the confirmed deadline plus a 48-hour grace buffer, with no delivery made during that extended period.
• Scope Non-Conformance: The final deliverable materially fails to match the agreed written Scope of Work, and we are unable to resolve the non-conformance within a reasonable rectification period (not to exceed 14 business days after formal written notice).

Exclusions — Guarantee Does Not Apply If

• The delay was caused in whole or in part by the client's failure to provide required content, assets, credentials, feedback, or approvals in a timely manner.
• The client requested scope changes after the project commenced, which extended the original timeline.
• The client approved specific milestones or deliverables in writing and subsequently disputes them as non-conforming.
• The project delay is attributable to third-party services (hosting providers, payment gateways, App Store reviews, etc.) outside our control.
• The project is subject to a force majeure event as defined under Section 8.
• The client has not fulfilled their payment obligations per Section 4.

Refund Processing

Approved refund claims will be processed and credited within 7 business days of written confirmation of the eligible refund trigger. Refunds will be issued via the same payment method used for the original payment where possible.

To initiate a refund claim, the client must submit a written request to info@onlineindia.tech with clear documentation of the grounds for the claim.

Ownership Transfer

All intellectual property rights, including but not limited to source code, design assets, database schemas, documentation, and related materials created specifically for your project, will be fully and irrevocably transferred to the client upon receipt of the final payment in full. Until such payment is made, Online India Software Solutions retains all intellectual property rights.

Portfolio Rights

Unless the client expressly requests otherwise in writing prior to project commencement or at any time during the engagement, Online India Software Solutions reserves the right to:

• Showcase the completed project (screenshots, descriptions, case studies) in our portfolio, website, and marketing materials.
• Reference the client's name and project type in business development contexts, subject to appropriate discretion.

Clients may request portfolio exclusion at any time by notifying us in writing. We will honour such requests within 7 days.

Reusable Components

We retain the right to reuse generic, non-client-specific code components, frameworks, utilities, UI patterns, and architectural approaches developed in the course of any project. These reusable components do not constitute client-specific deliverables and remain the intellectual property of Online India Software Solutions.

Online India Software Solutions treats all client information — including business ideas, processes, financial data, customer data, credentials, strategic plans, technical specifications, and any other non-public information shared in the course of our engagement — as strictly confidential.

Our Obligations

• We will not disclose any confidential client information to third parties without explicit written consent from the client.
• Access to confidential information is restricted internally to team members directly involved in the project on a need-to-know basis.
• We implement reasonable technical and organisational measures to protect confidential information from unauthorised access, disclosure, or misuse.
• Confidentiality obligations survive the termination or completion of the engagement indefinitely.

Non-Disclosure Agreement (NDA)

A formal, signed Non-Disclosure Agreement is available upon request at no additional cost. Clients who require an NDA before sharing sensitive project details are encouraged to request one prior to the discovery call. We are committed to signing and returning NDAs promptly, typically within 1 business day.

Client Obligations

By engaging our services, the client agrees not to disclose any proprietary methodologies, toolsets, pricing structures, or internal processes of Online India Software Solutions to competitors or third parties without prior written consent.

Timeline Commencement

The project timeline and agreed delivery dates officially begin only after all three of the following conditions are satisfied:

• The written Scope of Work has been formally confirmed by the client.
• The agreed advance payment has been received and cleared in our account.
• All required content, assets, credentials, and inputs from the client have been received in a usable format.

Failure to fulfil any of these conditions will result in an equivalent delay to the project timeline, for which Online India Software Solutions bears no liability.

Progress Updates

We provide regular progress updates to keep clients informed throughout the development process:

• Short Projects (under 4 weeks): Updates every 2–3 business days or at key completion points.
• Medium & Long Projects (4+ weeks): Milestone-based updates aligned to the agreed project plan, plus ad-hoc updates as significant progress is made.

Updates are typically shared via WhatsApp, email, or through a shared project tracking tool, depending on the client's preference.

Force Majeure

Neither party shall be held liable for delays or non-performance arising from circumstances beyond reasonable control, including but not limited to: natural disasters, government-imposed lockdowns, widespread internet or infrastructure outages, platform-level failures (App Store, cloud services), or other extraordinary events. In such cases, we will notify the client in writing as soon as practicable and provide a revised delivery estimate. The money-back guarantee is suspended for the duration of any force majeure event.

All projects include a post-launch support period during which we address bugs, technical issues, and defects within the agreed scope at no additional charge. The duration of this period varies by package:

What Support Covers

• Bugs and technical defects present in the delivered codebase that fall within the agreed scope.
• Functional failures caused by our code (not by third-party service changes or client modifications).
• Minor UI/UX corrections that are clearly within the agreed design scope.
• Deployment and configuration assistance related to the original delivery.

What Support Does Not Cover

• New features, enhancements, or functionality additions beyond the original scope — these will be quoted separately.
• Issues caused by client modifications to the codebase or server environment.
• Changes required due to third-party API updates, platform policy changes, or hosting provider issues.
• Content updates, data entry, or ongoing operational tasks.

A successful project is a partnership. The following responsibilities rest with the client, and failure to meet them may affect timelines, quality, and eligibility for refunds or guarantees:

Requirements & Content

• Complete & Accurate Requirements: Provide thorough, clear, and accurate project requirements at the start of the engagement. Incomplete requirements that emerge during development may constitute scope changes.
• Content & Assets: Supply all required content (text copy, images, logos, brand assets, videos, data files, etc.) in usable formats and within the agreed timeline. Delays in content delivery directly impact the project schedule.
• Credentials & Access: Provide necessary credentials (hosting, domain registrar, third-party accounts, APIs) in a timely manner. Do not share credentials with unauthorised parties.

Communication & Reviews

• Single Point of Contact: Designate one primary contact person for the project. Multiple conflicting instructions from different stakeholders will be treated as change requests.
• Timely Reviews: Review and provide feedback on deliverables, designs, and prototypes within 5 business days of sharing. Silence or non-response beyond this period will be treated as approval of the submitted work, and the project will proceed accordingly.
• Constructive Feedback: Provide clear, specific, and actionable feedback. Vague or contradictory feedback may be treated as an acceptance with clarification pending.

Security & Conduct

• Do not share login credentials, API keys, or access tokens provided by us or on your behalf with unauthorised individuals.
• Do not use our services or delivered software for any unlawful, fraudulent, or harmful purpose.
• Ensure that all content provided to us is lawfully owned or licensed by you and does not infringe any third-party rights.

To the maximum extent permitted by applicable law, the following limitations apply to all claims, liabilities, and disputes arising from or in connection with our services:

Aggregate Cap

The total cumulative liability of Online India Software Solutions to the client — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount actually paid by the client for the specific project to which the claim relates, calculated as of the date the claim arises.

Exclusion of Consequential Damages

Under no circumstances shall Online India Software Solutions be liable for any of the following, even if advised of the possibility of such damages:

• Loss of profits, revenue, or anticipated business savings
• Loss of data, goodwill, or business opportunity
• Indirect, incidental, special, punitive, or consequential damages of any kind
• Downtime or interruption of business operations
• Third-party claims arising from the client's use of the delivered software

No Liability for Third-Party Services

We are not responsible for the availability, performance, pricing, policy changes, or discontinuation of any third-party services, APIs, platforms, or hosting providers integrated into or used in connection with the delivered project.

Either party may terminate a project engagement under the conditions described below. All termination requests must be submitted in writing (via email to info@onlineindia.tech or equivalent formal written communication).

Notice Period

A minimum of 7 calendar days' written notice is required for termination by either party, except in cases of material breach where immediate termination may be warranted.

Termination by Online India Software Solutions (Without Cause)

• We will provide 7 days written notice of our intent to terminate.
• Upon termination without cause, we will issue a full refund of any unused advance payment — i.e., the portion of the advance attributable to work not yet commenced or completed.
• Any completed and approved deliverables at the time of termination remain the property of the client upon settlement.

Termination by Client (After Work Has Begun)

• The client shall be responsible for paying for all work completed up to the date of termination, calculated on a pro-rata or milestone basis as applicable.
• The unused portion of the advance — i.e., the amount exceeding the value of work performed — will be refunded within 14 business days.
• No refund applies to work already completed and approved by the client.

Termination for Cause

Either party may terminate immediately and without notice in the event of a material breach of these Terms by the other party that remains uncured for 5 business days after written notice of such breach. In such cases, the breaching party forfeits any rights to refund for services already rendered, and the non-breaching party may pursue available legal remedies.

These Terms of Service, and all disputes, claims, or controversies arising from or in connection with these Terms or any engagement with Online India Software Solutions, shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872, and other applicable statutes, without regard to conflict of law principles.

Jurisdiction

The parties irrevocably submit to the exclusive jurisdiction of the courts located in Thane, Maharashtra, India for the resolution of any dispute arising under these Terms. Both parties waive any objection to the laying of venue of any such proceedings in Thane, Maharashtra.

Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days from the date of written notice of the dispute. If the dispute cannot be resolved through negotiation, either party may pursue remedies through the appropriate courts in Thane, Maharashtra.

Online India Software Solutions reserves the right to amend, update, or replace these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings.

Notice of Changes

Where reasonably practicable, we will provide at least 30 days' advance notice of material changes to these Terms. Notice may be provided via:

• Email to the client's registered contact address.
• A notice posted prominently on our website at onlineindia.tech.
• A message shared through our primary communication channel with the client (e.g., WhatsApp or email).

Acceptance

Your continued engagement with Online India Software Solutions — including initiating new projects, making payments, or requesting services — after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree with the amended Terms, you must cease engagement and notify us in writing prior to the effective date of the changes.

The "Effective Date" at the top of this document reflects the date of the most recent revision. We recommend clients review these Terms periodically.

If you have any questions about these Terms of Service, wish to raise a concern, request an NDA, or need any clarification regarding our engagement policies, please reach out to us through any of the following channels:

We aim to respond to all written queries within 1–2 business days. For urgent matters, WhatsApp is the fastest way to reach us.